![]() ![]() Too often, you can get stuck in a pattern of thinking that has been successful in the past. Your creative side is most useful in identifying new or unusual alternatives. This information will be useful in improving the company’s response the next time a similar decision has to be made. The outcomes may give valuable advice about the decision-making process, the appropriateness of the choice, and the implementation process itself. Whenever you have implemented a decision, you need to evaluate the results. You will have to inform your customers of the closure. You may have to plan for a short-term closure while the necessary changes are being made. The kitchen may need a redesign and new equipment. With major decisions, this may involve detailed planning to ensure that all parts of the operation are informed of their part in the change. Once you have made a decision, it must be implemented. You will have to work much harder to get a satisfactory solution. For example, if you do not handle customer complaints promptly, the customer is likely to become even more annoyed. In some cases, a problem can escalate if it is not dealt with promptly. By postponing a decision, you may eliminate a number of options and alternatives. Not making a decision is in itself a decision. Some individuals and groups avoid making decisions. Whether this idea can be used to build on another idea.Whether this course is permitted under collective agreements.Impact on employees and organizational climate.Once a number of ideas have been generated, you need to assess each of them to see how effective they might be in addressing the problem. Spending more time searching for alternatives and weighing their consequences can really pay off. Too often, people move too quickly into making a choice without really considering all of the options. Sometimes really silly ideas can contain the germ of a superb solution. Write down these ideas, even if they seem somewhat zany or offbeat on first impression. Think of as many possibilities as possible. This is where the creative side of problem solving really comes in.īrainstorming with a group can be an excellent tool for identifying potential alternatives. Occasionally, this is true, but most times, it is important to identify possible alternatives. It may seem obvious what you have to do to address the problem. In fact, the more complex the problem is, the more important it is to be methodical in your problem-solving approach. However, the basic problem-solving process remains the same even if the problems identified differ. Lack of budget to complete needed renovations in the kitchen.Discrepancies between actual and expected food costs.You may have to deal with problems such as: Of course, many of the problems that you will face in the kitchen are much more complex than a malfunctioning oven. At the very least, you will be able to provide valuable information to the repair technician that aids in the troubleshooting process. You may be able to avoid an expensive service call. You may want to find out what the apprentice means by “not working properly.” Does he or she know how to operate the equipment? Did he or she check that the equipment was plugged in? Was the fuse or circuit breaker checked? When did it last work? ![]() Before you call a repair technician, you may want to ask a few questions. What have we already tried to address this problem?įor example, the apprentice you supervise comes to you saying that the electric warming oven is not working properly. ![]() Is this a problem in itself or a symptom of a deeper, underlying problem?.What was I (or others) doing at the time the problem occurred?.You use a rational approach to determine what the problem is. Sometimes, it is easy to focus on symptoms, not causes. ![]() You may think you know, but you need to check it out. To solve a problem, you must first determine what the problem actually is.
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